Quality Management
“The Technology of the Future for Call Centers: All Processes on a Single Platform!”
Speech Analytics: Discover the Data Behind the Voices
DialXL’s Speech Analytics feature analyzes your call recordings and live interactions, helping you understand customer behaviors. Powered by Natural Language Processing (NLP) and Machine Learning (ML) technologies, this tool identifies customer demands and concerns instantly. Experience the privilege of working with a system that not only listens but also guides you.
Quality Management Features
Real-Time Transcript
Capture and Analyze Every Word Instantly
DialXL’s Real-Time Transcript feature transcribes customer conversations in real time and analyzes them simultaneously. This capability guides representatives during live calls while also building a valuable database. Everything you need for more efficient training processes, quicker decisions, and enhanced customer experiences is right here.
Keyword Detection
Respond Quickly to Risks and Opportunities
DialXL identifies predefined keywords and phrases in real time, sending you critical alerts. Customer complaints, satisfaction indicators, or operational errors are detected instantly. With this feature, you not only prevent crises but also enhance customer loyalty by responding promptly to their needs.
Sentiment Analysis
Detect Emotions and Intentions
Trend Analysis
Drive Your Future with Data
DialXL’s Trend Analysis feature uncovers overall trends and customer behavior patterns in your call center. You gain valuable insights for operational improvement, sales strategies, and customer service enhancements. With these analyses, you can manage not just today but also plan for tomorrow.
Automated Quality Evaluation
Enhance Performance
Why Choose DIALXL for Omnichannel?
-
Customer-Centric Design
Every feature is built to enhance customer satisfaction and retention.
-
Scalable Solutions
Whether you’re a small business or a large enterprise, DIALXL adapts to your unique needs.
-
Reliable and Secure
Our cloud-based infrastructure ensures uninterrupted service and the highest level of data protection.With DIALXL, omnichannel support isn't just a trend—it's a transformative approach to building lasting customer relationships. Empower your team, streamline operations, and exceed customer expectations with every interaction.
