Qualitätsmanagement
“Manages financial health”
Transform Performance into Data
Elevate your quality assessment process with DialXL’s advanced Speech Analytics module. This integrated system instantly transcribes all conversations in offline mode and conducts in-depth analysis based on your designated keyword categories. By eliminating the time loss and error risks associated with manual evaluation, it offers an objective and rapid assessment of representatives’ performance. DialXL empowers you to optimize your customer service performance with a data-driven approach, enabling you to deliver higher quality and more efficient service.
XL Quality Management Features
In-Depth Evaluation with
Flexible and Comprehensive Criteria
DialXL provides an opportunity for more detailed analysis by incorporating not only traditional metrics but also speech criteria into your quality assessment forms. You can measure representative performance through various metrics such as talk times, silence rates, intonation, and sentiment analysis. This comprehensive approach allows you to evaluate every aspect of call quality, establishing a complete quality management system that ensures high standards in customer service.
Evaluate Data
In-Depth Analysis Offline or with AI
With Voyce, you can evaluate collected data offline or transfer it to AI-powered platforms for analysis. Voyce allows you to create your own AI-driven prompt system, enabling advanced analysis that yields performance improvement recommendations and operational insights. By doing so, you can:
- Automate quality assessment processes,
- Gain time by increasing efficiency,
- Enhance customer satisfaction through more strategic decision-making.
Voyce Quality Management transforms quality evaluation at your call center from a mere task into a sustainable improvement tool. “Transform data into conversation, and conversation into quality!”
